Background

A global French banking and financial service organization.

11,000+ organizational entities.

Major risk and process management requirements.

Challenge

As a large, global organization, CI was challenging:

• Organizing and managing Lean Six Sigma and other Continuous Improvement projects
• Ensuring the performance and risk indicators for key processes in key business units are set up and regularly monitored
• Ensuring poorly performing processes can be identified and addressed via countermeasures.

Solution

The organization sought a solution which would address and resolve:

• The need for a custom configuration that supports and enhances the bank’s business data and processes.

Benefits

i-nexus' project portfolio management software has provided:

• A single solution for planning, managing and tracking all types of Continuous
  Improvement projects
• The ability to deploy and track KPIs using real time operational scorecards
• The ability to select project templates according to local requirements
• A foundation upon which to next align KPIs with strategy using Hoshin Kanri.

By the numbers

Entities: 11k

Processes: 1190

KPIs: 1650

Users: 1200

“Before i-nexus, we were struggling with spreadsheets to capture process data and publish performance scorecards. Now, i-nexus manages the entire process, from data collection and entry, to automated metric reporting. Enabling our stakeholders to access real-time performance reports is helping to drive Continuous Improvement into everyone’s daily activities.”
Head of Business Process Solutions