---
title: Strategy Software | Flex | Operational Performance Management Case Study | i-nexus
description: Read the story of how a manufacturer optimizied its operational performance management with i-nexus
image: https://info.i-nexus.com/hubfs/Case%20studies/i-nexus%20software%20for%20operational%20performance%20management.png
---

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## Flex Case Study

# Read the story of how a global manufacturer focused on Operational Performance Management thanks to i-nexus' platform

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# Flextronics is a leading global contract manufacturer offering integrated technology,supply chain and manufacturing solutions (Automotive & Healthcare Division).

### Pain

Constant firefighting results in  
delighted customers but prevents  
focus on performance in global lean  
production system.

### Problem statement

Labour-intensive to align daily activity with performance targets across key business units.

### Root cause

 Operational and customer performance scorecards were managed in spreadsheets maintained separately by each business unit.

### Software evaluation

i-nexus was evaluated against three leading enterprise project management tools.

i-nexus was selected based on its robust performance management capabilities in addition to comparable project management features.

i-nexus license costs were lower than  
other vendors.

> “Our teams were heroes driven by a single purpose – to delight our customers. At all costs. But firefighting came at a price and it became almost impossible to focus activities on performance in our lean manufacturing system.”  
> **Steffan Oswald, Vice President Business Excellence, Flex Inc.**

### Customer outcome

Real-time standardized operational  
performance management system that drives improved productivity.

### i-nexus solution focus

- Common metric framework across business units.
- Standardized real-time performance scorecards by business unit.
- Automated management reporting cycles.
- Countermeasure process for exception handling.

### i-nexus benefits

- Enable consistent reporting and practices through standardized metrics and scorecards.
- Increase focus on productivity by  
  automating reporting, reinvesting time previously spent preparing reports.
- Make timely informed decisions based on real-time performance insight.
- Enhance productivity and performance by driving countermeasure and preventive  
  action culture.

### The relationship

“We have a great partnership with i-nexus beyond just a customer-vendor relationship. i-nexus is actively working with us as a business partner towards our outcome”

> “With i-nexus we now have consistent scorecard reporting across an increasing number of business units, giving us real-time insight and the confidence we are investing in the right activities for growth.”  
> **Steffan Oswald, Vice President Business Excellence, Flex Inc.**

# By the numbers

### 36 **Sites**

### 1700 **Metrics**

### 45 **Scorecards**

### 1600 **Projects**

# Download your copy of the case study

![Flex thumb](https://info.i-nexus.com/hs-fs/hubfs/Case%20studies/Flex%20thumb.png?width=1116&height=790&name=Flex%20thumb.png "Flex thumb")

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